The majority of gamers eagerly anticipate the release of new games on Xbox, often opting to pre-order to gain early access and exclusive features. However, there are instances where canceling a pre-order becomes necessary, leading to confusion among users unfamiliar with the process.
In this guide, we explore various methods for how to cancel a preorder on Xbox successfully including through the Microsoft Store, Xbox Store, console, and more.
What You Need To Know
- Pre-ordering is a decision fueled by excitement, offering enthusiasts early access and exclusive features.
- Cancellation methods include the Microsoft Store, Xbox Store, Xbox website, and even physical pre-orders.
- Reasons for canceling a pre-order may include loss of interest, financial constraints, release postponement, or discovering better alternatives.
Also Read: PS5 Slim Vs Xbox Series X – Which Gaming Console is Best?
How to Cancel a Pre-Order on Xbox?
1- Microsoft Store
- Log in to the Microsoft Store with your pre-order credentials.
- Navigate to your profile or account settings.
- Access the Order History section to find your pre-order.
- Click on the pre-order information and select the refund or exchange option.
- Follow the instructions, provide additional details if necessary, and confirm the cancellation.
- A confirmation email will be sent, but contacting Microsoft support may be necessary if it is not received.
Read More: How to Play Xbox Cloud Gaming Fortnite on iPhone and Android?
2- Xbox Console
- Turn on your Xbox and log in to Xbox Live.
- Access My Games & Apps from the dashboard.
- Locate the pre-ordered game under the Games tab.
- Open the menu by hitting the three horizontal lines, then click on Manage Game and add-ons.
- Find the Pre-order tab and choose the cancellation option.
- Confirm the cancellation when prompted, and you will receive a notification upon successful cancellation.
3- Xbox Store
- Use your device’s browser to visit the Xbox Store.
- Go to Account Settings and click on Manage Pre-orders.
- Find the pre-ordered game you wish to cancel and click the cancel button.
- The pre-order will be immediately canceled.
Read About: A Guide On How To Test Your Microphone on Xbox
4- Physical Pre-Order
- Contact the retailer or visit the store where you made the pre-order.
- Request the cancellation of the pre-order and keep records of the confirmation and refund details.
Microsoft’s Pre-Order Cancellation Policy
- Payment is deducted 10 days before release if using account credit or a combination of credit card and account balance.
- Refunds are achievable if canceled before being charged, but digital pre-orders generally have a strict no-refund policy.
- Physical pre-order refund policies depend on the retailer, not Microsoft.
Refund Eligibility
Digital pre-orders may be refundable in specific circumstances, such as game release delays or cancellations by the publisher.
- Xbox Game Pass pre-orders follow the same refund policies.
Reasons to Cancel a Pre-Ordered Game:
- Loss of Interest
- Financial Constraints
- Release Postponed or Canceled
- Discovering Better Alternatives
Read About: A Guide On How To Test Your Microphone on Xbox
Final Words
If you’re a gamer who reserved (pre-ordered) a game for your Xbox, but something unexpected comes up, or you change your mind about buying it, knowing how to cancel that pre-order is really important in such situations. To do this smoothly, you need to understand the ways and rules for canceling pre-orders.
By knowing these methods and policies, you can go through the process of how to cancel a pre-order on Xbox easily, making sure it’s not a stressful experience when you decide to change your plans for getting that game. It’s like having a clear road map to avoid any troubles when handling your pre-orders on Xbox.
